Unify WhatsApp chats with
instant voice calling.
Deliver official click-to-call action buttons inside WhatsApp messages, place direct outbound calls from your shared inbox, and trigger automated callback fallbacks when messages remain unread.
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10:42 AM
MSGX voice-line
00:00Live Call Subtitles
"Ringing support queues..."
Seamless calling integrated in your chats.
Boost customer response and resolution metrics using click-to-call templates, integrated dialers, and automated fallback logic built directly into the official API stack.
Click-to-Call Buttons
Embed call action triggers inside templates so customers can dial your support lines in one tap directly from WhatsApp.
Shared Inbox Dialer
Enable live agents to place outgoing voice calls to customer profiles directly inside WhatsApp chat screens.
CRM Callback Triggers
Trigger automated voice check-ins when customers do not read critical notification templates after a specific duration.
Voice Verification Backup
Fallback from WhatsApp messages directly to automated voice lines to guarantee 2FA code delivery in offline scenarios.
Unified campaign dashboard. Track call metrics easily.
MSGX dashboards merge text read logs and voice call connect rates into one easy interface. Monitor user responses, drop-off, call connect duration, and agent performance.
Keypress Statistics & IVR Analytics
Check which buttons customers pressed on call templates to verify their intent and route calls.
Agent Routing Logs
Review live records of which agent handled the transferred call and track response timelines.
Integrate WhatsApp Voice Calling
Combine text & talk to boost conversions.
Deploy our click-to-call templates, configure callback criteria, and manage all phone calls from your shared inbox.
