How MsgX handles platform and customer data.
This page outlines the types of information we may collect, how that data is used to provide services, and the safeguards applied to customer communication workflows.
Information we process
Account information, business contact details, campaign configuration data, message metadata, and service diagnostics may be processed to operate the platform and support customers.
How data is used
Data may be used for service provisioning, message routing, fraud prevention, account security, delivery analytics, billing support, and platform improvement.
Security and retention
We apply administrative, technical, and operational controls designed to protect service data. Retention periods depend on legal, operational, and contractual obligations.
Requests and updates
For access, correction, deletion, or policy-related questions, contact the MsgX team through the contact page so the request can be reviewed and routed properly.