WhatsApp Business API built for
campaigns, support, and conversions.
Broadcast offers, automate lead qualification, manage customer chats with shared team inboxes, and move contacts from enquiry to payment with one WhatsApp-first stack.
Campaign Deliverability
99.98% Active Success
Broadcast Capacity
100k+
Interactive CTAs, catalogs, and media templates sent concurrently.
Response Automation
Instant
AI lead pre-qualification, auto answers, and department routing.
Team Visibility
1 View
Unified shared inbox with logs, agent statistics, and routing controls.
Powering customer engagement workflows across industries
Features built for WhatsApp growth, support, and conversion.
Everything your team needs to launch campaigns, manage conversations, automate replies, and scale outreach from one centralized channel dashboard.
Broadcast Campaigns
Send promotions, alerts, win-back offers, updates, and custom media messages to opted-in audiences at scale.
Automation Flows
Build smart lead-qualification chats, checkout reminders, event triggers, and post-sales tracking.
Shared Team Inbox
Route conversations, assign roles, configure quick-reply macros, and resolve support tickets unified.
Analytics & Insights
Track open rates, click-through achievements, auto-replies, and overall channel conversion metrics.
Build a high-performance bot experience for sales and support.
MSGX WhatsApp chatbots handle initial interactions, answer common FAQs instantly, qualify inbound opportunities, and hand off leads with structured context tags.
Qualify Leads Autonomously
Collect budget, company details, requirements, and assign hot opportunities to your team automatically.
Scale Support Resolution
Enable guided FAQ flows, diagnostic steps, policy queries, and direct article shares around the clock.
Seamless Human-in-the-Loop Handoff
When requested or flags trigger, instantly alert human agents inside the Shared Team Inbox.
MSGX AI Assistant
Auto-qualification & routing
Hello! Welcome to MSGX. I can help share pricing, schedule a product demo, or set up your WhatsApp Business API. What are you looking for today?
12:04 PM
I'd like to get pricing and configure template updates for our marketing campaigns.
12:05 PM
Understood! I've marked your interest in templates. May I know approximately how many monthly messages you are targeting so I can guide you to the right plan?
12:05 PM
Suggested Responses
Turn customer conversations into visible pipelines and growth.
Establish WhatsApp as a primary revenue-generating and retention engine for campaigns, alerts, and instant resolutions.
Retail & E-commerce
Re-engage abandoned checkouts, broadcast festive promotions, send delivery updates, and offer conversational shopping experiences.
Healthcare & Operations
Provide instant appointment booking confirmations, schedule critical updates, request necessary KYC steps, and automate reminders.
Sales Enablement
Capture inbound prospect details, answer immediate product FAQs, send calendar links to book demos, and route leads.
Connect WhatsApp workflows using APIs and webhooks.
Integrate messaging logic straight into your application. Trigger template confirmations on server events and listen to webhook updates for replies or read receipts.
Robust Messaging APIs
Send critical account notifications, service alerts, and marketing media campaigns with a simple REST API structure.
Real-time Webhook Callbacks
Listen for sent, delivered, read receipt timestamps, custom button selection callbacks, and incoming message replies.
Automated Workflows
Direct webhook event payloads straight into your CRM or marketing tech stack to trigger contextual alerts immediately.
curl -X POST https://api.msgx.in/v1/whatsapp/messages \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"to": "+919999999999",
"type": "template",
"template": "festive_offer",
"cta": "Shop Now"
}'
REST API
Send instantly
Webhooks
Realtime payloads
Integration
Trigger updates
Integrate an intelligent AI chatbot layer with your WhatsApp journeys.
Provide instant, context-aware answers, qualify requirements, trigger specific automation flows from web actions, and re-engage dormant contacts seamlessly.
Event-Based Bot
Run automated responses triggered on order placements, payment alerts, or form submissions.
Trigger Bot
Launch workflows from custom keywords, template options, or interactive CTA clicks.
Re-engagement Bot
Automatically follow up with cold prospects, abandoned carts, or no-response conversations.
Sales & Support Agent
Instantly resolve product queries, collect deal metrics, and route to the correct team with full context.
Customer Message
"Can I configure template updates and auto-qualification for our marketing team?"
Triggered Outcomes
- Dispatched pricing doc
- Collected intent metrics
- Handoff tag set to "Sales Hot"
Built for business teams that require speed and visibility.
From marketing managers and customer support representatives to sales operations and founders, MSGX keeps teams aligned without losing control.
Campaign Specialists
Design, schedule broadcasts, configure variables, and monitor performance.
Support Specialists
Access Shared Inbox, route conversations, and speed up ticket resolutions.
Sales Specialists
Qualify opportunities, follow up on deals, and book live demos.
Founders & Operators
Monitor conversions, view pipeline status, and audit workspace engagement.
Launch WhatsApp Growth
Go live with campaigns in minutes.
Get metadata setup support, guidance on official template creations, and instant sandbox trial access to test out our capabilities immediately.