#1 BOT Features Of WhatsApp API
Broadcast offers, automate lead capture, manage support chats, and move customers from enquiry to payment with one WhatsApp-first engagement stack.
Broadcasts
8+
message formats, CTA flows, and campaign journeys.
Automation
24/7
lead qualification, chatbot replies, and smart routing.
Visibility
1
shared team inbox with templates, analytics, and control.
Trusted by growing business teams
Features built for WhatsApp growth, support, and conversion.
Everything your team needs to launch campaigns, manage replies, automate journeys, and increase revenue from one channel.
Broadcast Campaigns
Send promotions, reminders, offers, updates, coupons, and re-engagement messages at scale.
Automation Flows
Build onboarding, lead qualification, reminders, service updates, and post-sale journeys with logic.
Shared Team Inbox
Assign chats to agents, keep full context visible, and speed up support and sales replies.
Analytics & Tracking
Measure delivery, replies, conversions, and campaign outcomes with actionable reporting.
Build a professional chatbot experience for sales and support.
MSGX WhatsApp chatbots help your team handle first-touch conversations, qualify incoming leads, answer common questions, and route customers to the right workflow without delay.
Lead Qualification
Ask the right questions, collect customer intent, and send hot leads directly to your sales team.
Support Automation
Resolve FAQs, product queries, and service issues faster with guided flows and instant answers.
Smart Handoff
When human attention is needed, pass the conversation with context, tags, and customer details already captured.
MSGX AI Assistant
Sales + Support Automation
Hi, welcome to MSGX.
Are you looking for pricing, demo, support, or WhatsApp API setup?
Need pricing and chatbot setup for my team.
Perfect. I can help with that.
How many agents will use the platform and what monthly message volume are you targeting?
Bot Actions
- Capture lead details
- Share pricing instantly
- Book demo callback
Performance
92%
Auto-resolution ready flows
3x
faster lead response time
Turn customer chats into revenue and faster support.
Use WhatsApp as a serious business channel for marketing, qualification, service updates, support resolution, and repeat conversions.
Retail & E-commerce
Drive cart recovery, festive offers, order alerts, and catalog-led selling directly inside WhatsApp.
Healthcare & Services
Send appointment reminders, care updates, documentation requests, and support follow-ups with ease.
Sales Qualification
Capture new leads, answer product queries, schedule demos, and route hot opportunities to your sales team.
Connect WhatsApp workflows to your app with APIs and real-time webhooks.
MSGX gives product and engineering teams the integration layer needed to send messages, receive replies, track events, and trigger internal workflows from one WhatsApp-ready platform.
Messaging APIs
Send utility, authentication, and campaign messages through a clean API structure with delivery visibility.
Webhook Events
Capture delivery updates, read receipts, button clicks, incoming replies, and bot handoff events in real time.
Automation Triggers
Connect WhatsApp events with your CRM, sales flow, support process, or internal notification logic instantly.
POST /v1/whatsapp/messages
{
"to": "+919999999999",
"type": "template",
"template": "festive_offer",
"cta": "Shop Now"
}
WEBHOOK /events/whatsapp
{
"event": "message.replied",
"contact": "+919999999999",
"intent": "sales_interest",
"action": "assign_to_sales"
}REST API
Send messages
Webhook
Receive events
Trigger
Automate actions
Add an AI chatbot layer to your WhatsApp journeys.
Use intelligent WhatsApp bots to answer instantly, qualify prospects, trigger flows from customer events, and bring inactive leads back into conversation.
Event-Based Bot
Run workflows on order placed, missed call, form submit, payment reminder, or support request events.
Trigger Bot
Launch chatbot replies from keyword, template response, CTA click, incoming chat, or campaign interaction triggers.
Re-engagement Bot
Automatically revive cold leads, pending carts, no-response prospects, and inactive customers with contextual follow-ups.
AI Bot for Sales & Support
Handle product queries, collect requirements, answer FAQs, and route chats to the right team with full context.
Incoming Query
"Can I get pricing and setup details for WhatsApp API with chatbot?"
Bot Actions
- Share pricing deck and product overview
- Capture name, company, and use case
- Assign hot lead to sales manager
Built for client-facing teams that need speed and control.
From marketers and founders to support managers and sales operators, MSGX helps teams run WhatsApp at scale without losing visibility.
Campaign Managers
Broadcast planning, scheduling, and campaign reporting.
Support Teams
Shared inbox, routing, faster replies, and better context.
Sales Teams
Lead qualification, follow-up automation, and demo booking.
Business Owners
Unified visibility into channel-led growth and customer engagement.
Call To Action
Go live with WhatsApp campaigns faster.
Get onboarding help, template setup guidance, and a clean free-trial path so your team can start building immediately on MSGX.
