Getting Started
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Intro
MsgX Platform Overview
Welcome to the MsgX developer documentation. MsgX is an omni-channel customer engagement and communication automation platform (CPaaS) designed to help developers and businesses build conversational sales, automated support, and OTP delivery systems at scale.
🚀 Core Platform Capabilities
- Multi-Channel API: Send messages across WhatsApp, RCS, SMS, Email, and Voice through a single interface.
- Conversational AI: Deploy drag-and-drop chatbots and autonomous AI agents trained on custom company knowledge.
- Unified Team Inbox: Manage all customer channels, macro-replies, and agent assignments from a shared viewport.
API Environments
MsgX exposes secure REST API endpoints over SSL. All requests require a JSON payload and bearer authentication.
| Environment | Base URL | Protocol |
|---|---|---|
| Production | https://api.msgx.in/v1 | HTTPS / REST |
| Sandbox / Sandbox Testing | https://sandbox.api.msgx.in/v1 | HTTPS / REST |