WhatsApp Chatbot Automations

Automate your incoming WhatsApp traffic. WhatsApp Chatbots parse incoming triggers, dispatch automated menu options, catalog details, and transition to human agents.

Webhook Payload structure

When a customer sends a message or clicks a list option, MsgX forwards a webhook payload to your registered endpoint URL.

{
  "event": "message.received",
  "timestamp": 1718464229,
  "payload": {
    "from": "+919999999999",
    "message_id": "msg_8492048aa",
    "type": "text",
    "text": {
      "body": "Check Features"
    }
  }
}

Setting up keyword triggers

In your control panel under Chatbots > Keywords, you can map exact words or regex expressions to launch automated chatbot flows. Common setup rules include:

• Keyword help triggers the main FAQ support tree.
• Keyword pricing prints product billing tiers.
• Keyword agent sends alerts directly to the shared team inbox.