Multi-Agent Shared Access Technology Official Meta WhatsApp Business API

Assign WhatsApp Chats & Leads Seamlessly to Your Team.

Enable multiple agents to reply to customer WhatsApp chats simultaneously from a single verified number. Assign chats, add internal private notes, and track team response SLAs in real time.

Try Shared Team Inbox Book Live Demo

1

Single Verified WhatsApp Number

2x

Faster First Response Time (FRT)

100%

Chat Visibility & SLA Control

Full Team Inbox Interface

Assign Chats & Manage Leads in Real Time

A full multi-agent inbox workspace. View incoming customer messages, assign leads to team members, add private internal notes, and update CRM lead stages.

M

MSGX Shared WhatsApp Team Inbox

Single Business Number: +91 98765 43210 • 8 Agents Online

Auto Round-Robin Active
Search chats or phone...
All Chats (12) Unassigned (3)

Rahul Verma

10:42 AM

Need pricing for 50k broadcast...

Assigned: Agent Amit #MetaAd

Priya Sharma

10:30 AM

Shopify webhook configuration...

Assigned: Agent Sneha #WebForm

Vikram Malhotra

10:15 AM

Requesting live demo call...

⚠️ Unassigned New Lead
RV

Rahul Verma ● Online

+91 98201 12345 • Lead Source: Facebook Click-to-WhatsApp Ad

Mark Resolved

👋 Hi! I clicked your Facebook ad. We need WhatsApp API pricing details for sending 50,000 monthly broadcasts.

10:40 AM
Private Team Note (Visible Only to Team Members)

@Amit - Verified in CRM, Rahul is VP Marketing at Real Estate Corp. Please send Enterprise Brochure PDF.

Agent Amit (Sales Manager)

Hi Rahul! Here is our Enterprise WhatsApp API plan with dedicated support and zero markup. 📄

10:42 AM
Type a message or add internal note...
Send

Lead Profile & Assignment

RV
Rahul Verma

+91 98201 12345

Meta Verified Contact
Assign Lead To Agent
A

Agent Amit

Sales Manager

Re-assign Options:

Agent Sneha (Support) Online
Agent Rohit (Billing) Online
⚡ Auto Round-Robin Assign
CRM Stage Qualified Lead
#MetaAd #HighPriority
Core Capabilities

Empower your team with built-in CRM controls.

Designed for fast-growing sales and customer support operations.

Multi-Agent Single Number Access

Allow 5, 50, or 500 team members to handle customer chats simultaneously on 1 official WhatsApp number.

Smart Agent Routing & Assignment

Assign chats manually, via Round-Robin load balancing, or automatically based on department (`Sales`, `Support`).

Internal Private Notes & @Mentions

Collaborate internally inside chat threads with teammate `@mentions` without customers seeing private notes.

Pre-Approved Quick Reply Templates

Send approved canned responses, product catalogs, invoices, and payment links in 1 click.

Role-Based Access Permissions

Manage Super Admin, Manager, and Agent permission levels to keep customer phone numbers and data safe.

Agent SLA & Performance Analytics

Track First Response Time (FRT), chat resolution times, daily conversation volumes, and agent leaderboard reports.

Upgrade Your Team Collaboration

Ready to streamline your WhatsApp support?

Start your 14-day free trial today and give your team access to MSGX Shared WhatsApp Team Inbox.

Start Free Trial Talk to Inbox Specialist